The official servers were shut down on January 24, 2023.
The game is light on lore; rather than telling an original story, it is instead based on "what if?" scenarios. Each quest--there are 16 available in the single-player format, exploring extant game lore--is a self-contained map and lets players re-experience key moments from not just the previous Dragon Age games, but also the novels, codex entries and more. For example, quests during the Fifth Blight, and quests telling the story of the fall of Arlathan are available. PvP battles and events are available as well.
The game lets players purchase and collect 3D figures of key characters (called "heroes" in the game) from Dragon Age, form them into a squad, and then battle human and AI-controlled foes. The game functions as a squad-based strategy game with the battles played out automatically and the outcome contingent upon the selection of characters in the five-person party, their abilities and formation on the battlefield, as well as any runes that are buffing the team.
Characters are sorted into different classes (Common, Uncommon, Rare, Epic, Legendary, and Mythic) and have rock/paper/scissor-style pros and cons. New characters are obtained in a "lottery" style, with a random chance of obtaining any one character. The likelihood of receiving a Rare or Epic character, for example, is increased by grinding or payment. The Mythic rarity can only be obtained by acquiring a Tome of Ascension, and equipping it onto a Legendary Hero after unlocking its fourth Gear slot. The exception to this is Wisps, which may be naturally acquired as Mythic rarity through Wisp packs, Flash Packs, and in the keyed Giant Wisp quest event.